Refund policy

Return & Refund Policy

Last Updated: August 20, 2026

Thank you for shopping with DoMyArt. We want you to be happy with your purchase. Please read our return and refund policy carefully before placing your order.

1. General Return Policy

We accept returns for eligible non-customized products within 30 days of delivery, provided that the item meets the following conditions:

  • The product is unused and in its original condition.
  • The product is in its original packaging.
  • The product has not been damaged, altered, or assembled.
  • You provide proof of purchase or your order number.
  • The return request is submitted within 30 days after the product is delivered.

Certain products may not be eligible for return due to their nature. Please review the product description carefully before placing your order.

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.

2. Customized Products

Because customized products are specially made according to the information, images, text, size, color, or other specifications provided by the customer, customized products cannot be returned or refunded simply because you changed your mind, ordered the wrong size, no longer want the product, or are not satisfied with the customized design after production has begun.

This policy applies to products such as:

  • Custom wall art
  • Personalized posters
  • Personalized canvas prints
  • Custom diamond paintings
  • Custom paint-by-number kits
  • Personalized photo products
  • Other products made specifically according to customer-provided information

Customized orders may only be eligible for a replacement or refund when:

  • The product arrives damaged.
  • The product has a manufacturing or printing defect.
  • The product is materially different from the customization information submitted by the customer.
  • We sent the wrong product or the wrong customized design.
  • The product has another quality issue caused by us.

If the issue is caused by incorrect information, images, text, dimensions, or other specifications provided by the customer, the order may not qualify for a refund or replacement.

Please carefully review all customization details before submitting your order.

3. Order Changes and Cancellations

For customized products, we begin processing orders as soon as possible.

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We may be unable to modify or cancel an order once production or processing has started.

If your customized order has already entered production, we generally cannot cancel the order or issue a refund unless the product has a qualifying defect or other issue covered by this policy.

4. Damaged Products

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the damage
  • Clear photos of the damaged product
  • Photos of the packaging
  • Photos showing the shipping label, if applicable

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

Please do not discard the product or packaging until we have completed our review, as we may need additional information for the claim.

5. Incorrect or Defective Products

If you receive a product that is defective, incorrect, or significantly different from what you ordered, please contact us within 7 days of delivery.

Depending on the situation, we may provide:

  • A replacement at no additional cost;
  • A partial refund;
  • A full refund; or
  • Another appropriate solution.

For customized products, we may request photographs or other information to verify the issue before approving a replacement or refund.

6. Refunds

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges may be non-refundable unless the refund is due to our error, a defective product, or another issue covered by this policy.

7. Return Shipping

For returns caused by a customer preference, such as ordering the wrong size or changing your mind, the customer is responsible for return shipping costs.

If the return is due to our error, a defective product, a damaged product, or an incorrect item, we will review the situation and may provide a replacement or cover reasonable return shipping costs where appropriate.

Customized products that do not have a qualifying defect generally cannot be returned.

8. Exchanges

We generally do not offer exchanges for customized products because each customized item is made specifically for the individual order.

For non-customized products, exchanges may be available depending on the product and circumstances.

If you receive a defective or incorrect item, please contact us so we can determine the best solution.

9. Non-Returnable Items

The following items are generally not eligible for return unless they arrive defective, damaged, or incorrect:

  • Customized or personalized products
  • Products made according to customer-uploaded images
  • Products containing personalized text or designs
  • Custom diamond paintings
  • Custom paint-by-number products
  • Personalized wall art
  • Digital products, if applicable
  • Gift cards
  • Items that have been used, damaged, or altered by the customer

10. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our customer service team at:

Email: dmahomedecor@outlook.com

Please include:

Order Number:
Name:
Reason for Request:
Photos/Videos: If applicable

Our customer service team will review your request and respond with the next steps.

Please do not send products back to us before receiving return instructions. Unauthorized returns may not be accepted.

11. Refund Exceptions

We reserve the right to refuse a return or refund if:

  • The return request does not meet the requirements of this policy.
  • The product has been used, altered, or damaged after delivery.
  • The customer provided incorrect customization information.
  • The customer changed their mind after a customized product entered production.
  • The product was damaged due to improper use, installation, handling, or storage.
  • The return request is submitted outside the applicable return period.

12. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

DoMyArt
Email: dmahomedecor@outlook.com
Website: https://www.domyart.store

We are committed to providing quality products and responsive customer service. If there is a problem with your order, please contact us and we will do our best to find a fair solution.