Shipping policy
Last Updated: August 20, 2026
Thank you for choosing DoMyArt. We are committed to processing and shipping your order as quickly and carefully as possible.
Please review the following shipping information before placing your order.
1. Order Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully received.
For customized or personalized products, additional processing time may be required because each item is specially made according to the customization information provided by the customer.
Custom orders generally require 1–3 business days for production before shipment.
Processing times may vary depending on the product, order volume, customization requirements, holidays, or other circumstances.
Please note that business days do not include weekends or U.S. federal holidays.
2. Shipping Time
After your order has been processed and shipped, the estimated delivery time is generally:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 business days |
Estimated delivery times begin after the order has been shipped, not when the order is placed.
Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on the carrier, destination, weather conditions, holidays, and other circumstances beyond our control.
3. Shipping Destinations
We currently ship orders to addresses within the United States, subject to available shipping services.
Some remote areas, territories, or locations may have limited shipping options or require additional delivery time.
If we are unable to ship to your address, we will contact you using the information provided with your order.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination, product, order size, shipping method, and other applicable factors.
From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable shipping promotion will be displayed on our website or at checkout.
5. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when available.
You can use the tracking number to monitor the progress of your shipment.
Please allow 24–48 hours for tracking information to become active after the shipping label has been created.
6. Customized Products
Customized products require additional production time because they are made specifically according to the customer's submitted images, text, design, size, or other specifications.
Examples include:
- Personalized wall art
- Custom canvas prints
- Custom posters
- Custom diamond paintings
- Custom paint-by-number kits
- Personalized photo products
- Other customized products
Please allow additional processing time for customized orders before shipment.
Please carefully review your customization information before submitting your order.
Once production has started, customized products may not be canceled or modified unless otherwise permitted under our Return & Refund Policy.
7. Address Changes
Please make sure that your shipping address is correct before completing your order.
If you need to change your shipping address, please contact us as soon as possible after placing your order.
We will do our best to accommodate address-change requests, but we cannot guarantee that an address can be changed after the order has been processed or shipped.
If an order is returned to us because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply to resend the package.
8. Shipping Delays
While we work with reliable shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Holidays and peak shopping periods
- Carrier delays
- Transportation disruptions
- Incorrect or incomplete shipping addresses
- Customs or regulatory delays, where applicable
- Unexpected operational issues
If your package is delayed, please first check the tracking information provided by the carrier.
A shipping delay does not automatically qualify an order for a refund.
9. Lost or Missing Packages
If the tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members, neighbors, or building management.
- Contact the shipping carrier for additional delivery information.
- Contact us if the package still cannot be located.
We will work with you and, when appropriate, the shipping carrier to investigate the issue.
Please note that we may request additional information before determining whether a replacement or refund is available.
10. Damaged Packages
We carefully package our products before shipment. However, packages may occasionally be damaged during transportation.
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging
- Photos of the shipping label
- A brief description of the damage
Please keep the original packaging until the issue has been resolved, as it may be required for a shipping claim.
After reviewing the information, we may offer a replacement, refund, or another appropriate solution.
11. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.
Please include your order number and clear photos of the items received.
We will investigate the issue and, if the error was caused by us, provide an appropriate solution such as a replacement or refund.
12. Multiple Items in One Order
If your order contains multiple products, your items may occasionally be shipped in separate packages depending on product availability, production requirements, package size, or fulfillment location.
You may receive more than one tracking number for a single order.
If only part of your order has arrived, please check the tracking information for the remaining packages before contacting us.
13. Pre-Orders and Special Products
Some products may require additional production or processing time.
If a product has a specific estimated processing or shipping timeframe on its product page, that timeframe will apply to the order.
If an order contains products with different processing times, the order may be shipped together when all products are ready unless otherwise stated.
14. Customer Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delays or delivery problems resulting from:
- Incorrect addresses
- Incomplete addresses
- Incorrect apartment or unit numbers
- Incorrect ZIP codes
- Missing recipient information
Please contact us as soon as possible if you notice an error in your shipping information.
15. Contact Us
If you have any questions about your order or shipping, please contact us:
DoMyArt.store
Email: dmahomedecor@outlook.com
Please include your order number when contacting us about an existing order so that we can assist you more quickly.
We appreciate your patience and understanding, and we are always happy to help with any shipping-related questions.